FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure all product images accurately represent the items you will receive. However, in some cases, minor variations in packaging or design may occur due to manufacturer updates. Rest assured, the specifications and functionality of the product will remain consistent.
After completing your order, a digital sales receipt will be sent to your registered email address. You can also log in to your account on our website and visit the Order History section to download your receipts at any time.
If you need to return a product, please contact our Customer Support within 7 days of delivery. Due to the medical nature of orthopedic products, returns are only accepted if the product is unused, sealed, and in its original packaging. For detailed return instructions, please visit our Return & Refund Policy page.
We regularly restock high-demand orthopedic items. If a product is currently marked as “out of stock,” you can use the Notify Me option on the product page to receive an alert when it becomes available again. For urgent requirements, feel free to contact our sales team.
We currently ship across India to all major cities and towns. For international shipping inquiries or specialized logistics arrangements (such as bulk hospital supply), please contact our support team at support@implamedic.com or via our helpline.